330ok Privacy Policy

Purpose of This Policy

330ok is a trusted online betting and casino platform in Bangladesh. We give the highest priority to our users' privacy. This privacy policy will inform you about what types of personal information we collect, why we collect it, how it is used, and what steps we take to protect your data.

By using 330ok's website, mobile platform, or any related services, you acknowledge the terms of this privacy policy. This policy has been drawn up in accordance with applicable laws and regulations of Bangladesh.

Scope of Application

This privacy policy applies to the following:

• Visiting and browsing the 330ok website (330ok.cam)
• Account registration and login process
• Participation in betting, gaming, and other services
• Deposit and withdrawal transactions
• Contact with customer support and live chat
• Participation in promotional offers and bonus programs

What Types of Information We Collect

330ok may collect the following categories of information for various purposes:

• Identity information: Full name, date of birth, national ID or passport number
• Contact information: Email address, mobile number
• Financial information: bKash, Nagad, or Rocket account numbers, bank account details
• Technical information: IP address, browser type, device information, cookies
• Transaction information: Records of deposits, withdrawals, and gaming activity
• Communication records: Your conversations with us via live chat and email

Sources of Data Collection

We collect information in the following ways:

• Directly provided: Information you provide yourself through registration forms, verification processes, and communications
• Automatically collected: Through cookies, log files, and tracking technologies
• Third parties: From identity verification agencies and payment service providers

Information of Minors

330ok is for people aged 21 and over only. We do not knowingly collect personal information from anyone under the age of 21. If we are informed that we have collected a minor's information, we will immediately delete that information and close the associated account.

Why We Use Your Information

330ok processes your information for the following legitimate purposes:

• Account creation, management, and verification
• Service delivery and transaction processing
• Fraud prevention and ensuring platform security
• Fulfilling legal and regulatory obligations
• Providing customer service and support
• Resolving technical issues and improving the platform
• Ensuring responsible gaming
• Informing you about relevant offers and bonuses with your consent

Marketing Communications

If you have consented to receiving marketing communications, we may inform you about new bonuses, promotions, and special offers. You may opt out of such communications at any time — via our live chat or by emailing [email protected].

What Cookies Are and How We Use Them

Cookies are small text files stored on your device. 330ok uses cookies to improve your browsing experience. We use the following types of cookies:

• Essential cookies: Required to maintain login sessions and operate core services
• Functionality cookies: To remember your preferences and settings
• Analytics cookies: To monitor and improve site usage

You can manage cookies through your browser settings. However, disabling certain essential cookies may limit the functionality of the platform.

Sharing Information with Third Parties

330ok does not sell your personal information. We may share information only in the following limited circumstances:

• Service providers: Payment processing partners such as bKash, Nagad, Rocket, and bank transfers
• Identity verification services: Authorised third parties to complete KYC checks
• Legal authorities: Government or regulatory bodies pursuant to court orders or legal obligations
• Security agencies: For fraud prevention and anti-money laundering (AML) compliance

Third parties with whom we share information are bound by agreements that require them to protect your data.

International Data Transfers

The operation of 330ok may sometimes require your information to be processed outside Bangladesh. In such cases, we ensure that applicable international data protection standards are followed and that your information remains secure.

Our Security Measures

330ok follows industry-standard technologies and practices to protect your information. Our security framework includes:

• SSL/TLS encryption: All data connections are secured through encryption
• Secure data storage: Information is stored on encrypted servers
• Access control: Only authorised personnel have access to specific data
• Regular security testing: Regular audits are conducted to identify platform vulnerabilities
• Fraud monitoring: Automated monitoring systems to detect unusual activity

Response to Data Breaches

If a data security breach occurs, we will notify affected users as quickly as possible and take necessary steps to minimise harm. We will also notify the relevant authorities in accordance with applicable law.

How Long We Keep Your Information

We retain your information for as long as it is needed to provide our services or to meet legal obligations. Retention practices may differ depending on the type of information:

• Account information: While the account is active and after closure as required by law
• Transaction records: For the period specified under anti-money laundering (AML) regulations
• Communication logs: For the period needed to improve service quality and resolve disputes
• Technical logs: For a limited period for security analysis

Once the purpose of retention has been fulfilled and there are no legal obligations remaining, data is securely deleted.

Your Data Protection Rights

You have the following rights at 330ok:

• Right of access: The right to know what information we hold about you
• Right to rectification: The right to request correction of inaccurate or incomplete information
• Right to erasure: The right to request deletion of your information in certain circumstances
• Right to restrict processing: The right to request restriction of data processing in certain cases
• Right to object: The right to object to marketing communications or certain types of processing
• Right to withdraw consent: The right to withdraw your consent at any time

To exercise these rights, contact us via live chat or send an email to [email protected]. We will respond to your request as quickly as possible.

Limitations on Exercising Rights

In some cases, we may not be able to fulfil a request to delete information due to legal obligations, fraud prevention, or the need to ensure responsible gaming. In such cases, we will clearly explain the reason to you.

Changes to This Policy

330ok reserves the right to update this privacy policy from time to time. We will notify you through the platform or by email before changes take effect. For significant changes, your explicit consent may be required.

Continued use of the service after changes are made will be considered acceptance of the updated policy. The "Last Updated" date of each version will be noted at the top of this page.

Relationship with Other Policies

This privacy policy applies together with 330ok's Terms and Conditions and Responsible Gaming Policy. In the event of any conflict, the provisions of the specific policy will apply.